WinShark Casino Terms and Conditions

General Rules

1.1 This website owned and operated by a company registered in the Republic of Cyprus, with its principal place of business at Nicosia, Cyprus. All gambling services are provided by parent company, with its registered address at Curacao. The website is operated under eGaming License, issued Authorized and Regulated by the Government of Curacao.

1.2 The General Terms and Conditions are a lawful agreement between an account owner (user/player) and the company (winshark-online.com). All account owners registered at winshark-online.com should act in accordance with the General Terms and Conditions.

1.3 Before you start playing, you must register a player account at winshark-online.com.

1.4 An account at winshark-online.com is an account belonging to its Owner for honest execution of normal commercial transactions between the Owner and Winshark and for betting money or engaging in other gambling-related activities.

1.5 winshark-online.com hereinafter referred to as the “Website”, is an Internet gateway accessed online at winshark-online.com. It has all relevant information about Winshark activities and used by the Company to provide services to its account owners.

1.6 Please mind the fact that each game at Winshark has its own rules and conditions.

1.7 You can read the terms and conditions of every bonus and promotion in the “Promotions” section of the Website.

1.8 Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions.

1.9 The text of the Terms and Conditions is in English, which has legal force. The translation of the Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the Terms and Conditions in English shall prevail.

1.10 If you do not agree to accept and follow all the Terms and Conditions, please refrain from opening an account and/or using the Website. Continue of usage of Website services will approve your acceptance of the Terms and Conditions of Winshark.

Create An Account

2.1 Before you start playing or using our services, you must register a player account at our Website.

2.2 You can create an account at winshark-online.com in several ways:

  • by pressing Registration button and following the on-screen instructions;
  • by using other means proposed by Winshark from time to time.

2.3 Your account will be managed by Winshark and/or its affiliate and/or another company you entered into the contract with.

2.4 You must provide us with correct personal data during registration, which includes your name, surname and date of birth, as well as contact details, address, phone number, and email (hereinafter referred to as the “Personal Data”) and keep your details up-to-date.

2.5 The finance department may postpone processing a withdrawal request due to additional verification.

2.6 By creating your account, you guarantee the following:

  • You understand and accept the existing risks of losing your money by using the services of the Website;
  • You are at least 18 years old. If you are under 18, please close our Website;
  • You are over the legal gambling age in your jurisdiction;
  • Gambling is not prohibited in your jurisdiction;
  • You can enter into contracts under the laws of your jurisdiction;
  • You are not banned from gambling;
  • Your account hasn’t been deleted for the following reasons: conspiracy, fraud, criminal activity, violation of the Terms and Conditions, or the Responsible gaming clause.

2.6.1 To prevent fraud and to add an additional layer of security to your transactions, Winshark performs identity verification and payment authentication:

  • You must complete the account verification after placing a withdrawal request or by demand from the Risk Department. This could be done by uploading requested documents on the Winshark website. If you have any additional questions regarding verification process, contact financial department directly by sending an email;
  • All the documents must be provided within 30 (thirty) calendar days starting from the date of the withdrawal request. If you fail to verify your account in established time, winnings will be confiscated and your account will be permanently closed due to failed verification procedure;
  • The account verification process typically requires up to 3 (three) business days upon receiving from you of all the requested documents that meet our established standards. The verification timeline may be extended if additional documents or checks are required. KYC Department are available Monday through Friday, from 09:00 to 18:00 (GMT+3).

2.7 In some cases, the Winshark Risk Department has the right to request call verification from the player. Until the player does not pass the verification procedure by participating in a scheduled call with a representative of the Risk Department with possibility to re-schedule up to 3 times in case of events outside of the player’s control, the Site Administration reserves the right to close the account.
The player has no right to refuse call verification. If the player refuses to pass call verification, then the Site Administration classifies it as a failed verification. In this case, all the winnings will be confiscated, and the account will stay closed without permission to reopen.

2.8 When creating an account, your personal data must be accurate and, where necessary, kept up to date, such as name, address, email address, etc. You’re not allowed to create multiple accounts: only 1 account per person. You’re not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Winshark account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.
If we decide to delete a duplicate account:

  • all bonuses, free spins, and winnings that you received by using this account will be canceled;
  • the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;

2.9 When it comes to gambling laws, they differ from country to country. The following is a list of countries where online gambling is illegal, so you cannot create an account at Winshark: Afghanistan, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde (Cape Verde), Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Comoros, Republic of the Congo, Costa Rica, Cuba, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini (Swaziland), Ethiopia, Federated States of Micronesia, Fiji, France, Gabon, Gambia, Georgia, Ghana, Great Britain (UK), Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Republic of Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Philippines, Puerto Rico, Qatar, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine (including temporarily occupied territories), United Arab Emirates, United States of America (USA), Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. ​Winshark has the right to suspend any account created by residents of these countries, as well as to cancel deposits and bets.

2.10 Some game providers may restrict certain games from being played in certain countries.

2.11 NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Portugal, Romania, Sweden, Switzerland, United Kingdom, United States of America.

2.12 All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

Winshark Account Management

3.1 Winshark may at its discretion at any time:

  • reject a user’s request to create a Winshark account;
  • block an existing Winshark account without notice;
  • reject deposits without explanations;
  • request additional documents at any time to verify the identity of an account owner. The Сompany has the right to suspend the account until the user provides necessary documents;
  • suspend or block access to the services of the Сompany, confiscate funds from the player’s balance if the same payment details are used with another account.
  • store and manage users’ funds in accordance with generally accepted financial management principles for such funds;
  • block a Winshark account, confiscate funds or reject claims if an account owner directly or indirectly violated the Company’s corporate policy published on the Website or is caught or suspected of conducting illegal activities on Winshark (violated a law in vigor or other regulations, the rights of a third party);
  • suspend or block access to some or all games, promotions, prize drawings, or other services, if there’s a legitimate reason to believe that a Winshark account is used, has been used, or will be used to carry out fraud or any other illegal activities;
  • suspend or block access to the services of the Сompany, confiscate funds if there are reasons to believe that a user is cheating or attempting to harm (in any way) the client base or the Winshark software;
  • suspend or block access to the Website if there are reasons to believe that a user is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a user agrees to play in accordance with the principles of fair play, otherwise, he will have an undeniable advantage in a game over other players.
  • timely suspend or block the Account Holder participation in the Services, forfeit or confiscate funds available on the Winshark Account if its Holder is found cheating. Also it can happen if Winshark administration has the reasons to believe that the Account Holder has used a system (including machines, robots, computers, software or any other automated system), that is designed to defeat or capable of defeating the Client Application and/or Software.

3.2 Winshark guarantees:

  • safe and proper management of user funds;
  • collection, storage, and management of personal data of users in accordance with the Information privacy law;
  • storage of user funds in a separate bank account.

3.3 Winshark is not a financial institution and does not charge interest on registered user accounts.

3.4 You’re not allowed to create multiple Winshark accounts: only 1 account per person. If a user has violated this condition, Winshark has the right to block and/or delete duplicate Winshark accounts, confiscate or redirect all funds to the main Winshark account. Any bonuses of duplicate Winshark accounts will be confiscated.

3.5 It is prohibited to disclose your account data to third parties, sell or transfer access to the account, or buy access to another account.

3.6 It is prohibited to transfer funds from one account to another.

Responsible Gaming. Account Settings

4.1 Account settings allow an account owner to:

  • block access to the Website for a certain period of time.

4.2 For players who wish to control their gambling activity, we offer a temporary account suspending, known as “Take a break” setting. This allows you to suspend your account on the website for a minimum of 24 hours. After enabling this setting to your account, you will receive an automated confirmation email from [email protected], and you won’t be able to reactivate your account under any circumstances until the chosen period expires. When the suspending period ends, you will receive a notification email, and your account will be automatically reactivated.

4.3 The “Take a break” setting allows you to get only “View” access to your account, however all the Website’s functions will be disabled for you.

4.4 The “Take a break” setting can be enabled at any time. If there are any active withdrawal requests, they will be automatically canceled, and the funds will be returned to your balance. You will be able to request a withdrawal again after the “Take a Break” period ends.

4.5 If Winshark has reason to believe that gambling can ruin a person’s life socially, emotionally, and financially, the Company reserves the right at our sole discretion to block the user’s access to his account.

4.6 Gambling can be addictive. Please remember the following:

  • Gambling should be for entertainment, not a way to make money;
  • Avoid chasing losses;
  • Only gamble with what you can afford to lose;
  • Keep track of your gambling time and expenses.

4.7 If you need information about responsible gaming, contact our customer support at [email protected].

Active and Inactive accounts

5.1 An account is considered inactive if it hasn’t been used for more than 12 consecutive months.

5.2 Winshark has the right to suspend or delete accounts if:

  • a Winshark account doesn’t record any transaction for 12 consecutive months (such accounts are considered inactive. If your account has become inactive, and we tried to get in touch with you, but there was no answer, the Company has the right to delete your account);
  • Winshark administration tried to get in touch with the owner of the inactive account, but there was no answer / necessary payment instructions were not respected.

5.3 If your account has been blocked or deleted, and your account balance is positive, you must contact Winshark support and, if necessary, provide detailed information to resolve the issue of possible withdrawal of remaining funds.

5.4 The Company has the right to charge a monthly fee for an inactive account of 5 EUR/month (or the equivalent in another currency).

5.5 Any balance on an inactive account received as cashback will be immediately canceled.

Chargeback

6.1 According to the following conditions, any laws, regulatory acts, policies, and provisions of the General Terms and Conditions and without prejudice to the Company, Winshark reserves the right to suspend a Winshark account for the period needed to fulfill a chargeback request.

6.2 Upon receipt of a chargeback request, Winshark will send a notification about its processing to the e-mail address indicated in the owner’s account. This is to confirm the identity of the account owner, as well as to clarify the payment method used by the owner to deposit or withdraw funds. If, after receiving the notification, the account owner didn’t confirm his identity and payment method, Winshark will send two additional notifications to the e-mail address indicated in the owner’s account. A processing fee of 50 EUR will be deducted from the amount to be refunded for each email sent.

6.3 If during the processing of a chargeback request the user account was blocked and the user:

  • not logged into his account for 6 consecutive months;
  • didn’t confirm his identity, payment method, and details for returning unused funds, Winshark has the right to debit the remaining funds from the inactive account in its favor.

Close a Winshark Account

7.1 The player can close his account for an indefinite period by sending a closure request from the email address associated with the registered account to Winshark support at [email protected]. Sending the closure request to any other email addresses does not guarantee that the request will be fulfilled.

7.2 If you want to close your account due to gambling addiction, or your account was blocked by Winshark due to fraudulent activities, you agree to never create a new account on this Website. The Company is not responsible for any losses you may incur after opening a new account. We reserve the right to close an account violating these conditions at any time.

7.3 You can close your account only if you do not have funds on the balance and/or there aren’t any withdrawal requests in the course of processing.

7.4 If a player closes his casino account due to “problems with gambling” / “loss of self-control over the game” / “gambling addiction”, in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino.

7.5 The player undertakes not to open a new account. The casino is not responsible for opening by you a new account and any losses that you may incur after opening a new account. We reserve the right at any time to close an account that was created in violation of these rules.

Deposit Rules

8.1 Any financial transaction (balance replenishment/money transfer, etc.) via a Winshark Casino account can be carried out at any time with the help of third-party payment processors and/or financial institutions referred to as “Electronic Service Providers” (ESPs).
– Method, conditions, availability, and duration of monetary transactions on the account depending on the time required to perform these transactions, as well as on the country of residence of a user and a financial institution used for these transactions.

8.2 Winshark has the right to reject a transaction if an account owner did not provide enough evidence to prove his identity, age, location, and ability to pay.

8.3 Winshark transfers all funds received from an account owner to his Winshark account. All user funds are stored in a bank account separate from that of the Company.

8.4 An account owner can:

  • deposit funds to his Winshark account by using credit cards, bank account, payment systems opened with Financial institutions or its licensees and registered on his own name;
  • it is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds. An account owner agrees that his account is for his own use only;
  • an account owner is not allowed to transfer funds from your account to other players or vice versa;
  • an account owner is not allowed to use third-parties payments to deposit funds into his account;
  • an account owner is solely responsible for compliance with the above obligations.

8.5 Winshark has the right to reject a bet if the name of the account owner from which funds are transferred differs from that indicated in the personal/contact information of the account owner and there is insufficient evidence that this account really belongs to the account owner.

8.6 Winshark does not interfere with the balance of a Winshark account owner unless it is necessary to:

  • debit a Winshark account for a bet made, to be made, or about to be made by its owner during a game;
  • initiate a chargeback by request of a Winshark account owner;
  • pay basic bank fees for deposits and withdrawals.

8.7 The balance on your Winshark account may become negative if you have sent a chargeback request to a Financial institution and it has been approved.

8.8 If an account owner requests a withdrawal of funds he deposited or received from the Company as real money, but never used in games, Winshark will reject this request to prevent money-laundering.

8.9 Winshark has the right to determine maximum and minimum deposit amounts depending on the payment method chosen by a user.

8.10 Some countries may ban gambling and classify gambling games as illegal. If you are a resident of these countries, please stop using the Website immediately. Users are responsible for their actions or conduct on the Website in accordance with applicable laws.

8.11 Winshark prohibits the use of the Website for money laundering. The Company has the right to block any suspicious transactions and notify the relevant authorities about them.

8.12 Winshark undertakes to check transactions of all users to prevent money laundering.

8.13 A user is fully responsible for paying and performing the necessary tax checks, as well as for paying all necessary taxes associated with winnings, prizes, his account and activities on the Website.

8.14 A user confirms that he’s the legitimate owner of the money he deposits and that the money is not tainted with any illegality and does not originate from any illegal activity or source. A user undertakes to use only those funds in the Casino that were obtained legally.

8.17 With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition, the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or “EULAs”) that may include additional terms set by the product supplier rather than by Us or G2A Pay services providers. You will be bound by any EULA that you agree to.

8.18. You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

8.19 For customer service inquiries or disputes, You may contact us by email at [email protected].

8.21 Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

Withdrawal Policy

9.1 Withdrawal from the gaming account can be made in any way available at the Casino website at the time of replenishment.

9.2 The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.

  • When verifying your account you must provide the following documents:
  • copy of your passport or driver’s license in color with valid expiration date;
  • copy of the credit/debit card in color that was used to replenish the balance (both sides). It is necessary to hide the middle 8 digits of the card and the CVV code;
  • screenshot of your bank account with the following information:
  • Bank account number / IBAN
  • Bank ID / BIC
  • full address of the recipient party (zip code, street, city, country)
  • screenshot of your electronic wallet, that was used to replenish the balance (with wallet number and personal data page)
  • if necessary, your selfie with a passport or driver’s license in hand
  • copy of the utility bill (not older than 3 months), which clearly shows the name and address of residence
  • We may occasionally request additional information or details regarding any deposit made by you.
  • All withdrawal requests are processed by the Financial department only after the successful identity and account verification, on Monday – Friday 9.00-18.00 (GMT+3).
  • Winshark is not responsible for non-compliance with the withdrawal terms for technical reasons beyond the control of the Casino.
  • Winshark has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.

9.2.1 Documents requested by our financial department that are required for the account verification must be uploaded on the Winshark website.

9.3 Winshark may, at its discretion, choose a Payment service provider to perform certain procedures concerning deposits, withholding, and managing funds and/or to facilitate the withdrawal process from Winshark accounts.

  • request a withdrawal of funds from his Winshark account only to his personal account opened with Financial institutions or its licensees;
  • withdrawal can only be made using the same method that you used to add funds to your account. Therefore, you must ensure that payment details meet the requirements of a respective payment system. If a payment system is not available for withdrawal for any reason, the Casino has the right to choose a withdrawal method at its sole discretion;
  • The Casino has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status, and other possible factors affecting the withdrawal process.
  • If the amount of bets from the player’s real balance at the time of application for withdrawal is less than three times the deposit, the Company has the right to withhold a commission of up to 15% of the withdrawal amount. The commission is deducted from the player’s real balance.
  • The financial department has the right to refuse to withdraw funds with a charge of 15% of the withdrawal amount and ask the player to finish the necessary wagering.
  • an account holder is fully responsible for providing the Winshark administration with accurate payment details to request withdrawals or refunds;

9.4 Withdrawal is carried out by transferring funds to the bank account of a Winshark account owner if he made such a request. Winshark has the right to limit the maximum withdrawal limit per transaction / in 24 hours/month for Winshark account.

9.5 To withdraw funds, you must perform the following steps:

  • Select Withdraw funds in the appropriate section of your Winshark account.
  • Choose a suitable withdrawal method.
  • You may be asked to provide the necessary personal data to confirm your identity, ownership of the account, and the amount required for withdrawal.
  • After clicking on the “Confirm” button, you will see a notification confirming the withdrawal request.
  • Withdrawal can only be made using the same method that you used to add funds to your account.

There may be restrictions on withdrawals. Winshark may require additional information to confirm your identity and account to be credited(selfie with passport/credit or debit card, etc.).

9.6 Winshark reserves the right to charge a processing fee for withdrawals.

Refund Policy

10.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.

10.2 No refund can be initiated once the alleged deposit (including all forms of bonus) has been played using the services provided by the Company.

10.3 If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

10.4 Before a refund is processed all bonuses and winnings in your account will be deducted before calculating the amount to be refunded.

10.5 In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

10.6 If the client initiates the “deposit refund”, in this case, the funds will be returned to the client within 7 business days, after the client has requested a refund by e-mail.

10.7 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Rental Agreement, etc.), also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within ten (10) days of our request, then such refund or reverse transaction shall not be effected.

Anti-Money Laundering Policy

As soon as the Player opens an account with Winshark Casino, the Player agrees to abide by all the rules and regulations relating to anti-money laundering that are in place. In short, the Player binds himself not to use funds that are, in any way whatsoever, the proceeds of crime.

Players may not use Winshark Casino’s services in any way directly or indirectly associated with money laundering.

If the Player does not respect these rules and regulations, the Winshark Casino may suspend the Player’s Account pending investigation.

Registration of players

The process for the registration of players is provided under the Terms and Conditions.

Before any opening of an Account, there must be registered by the Players which involves the provision of accurate details to Winshark Casino. It is the Player’s responsibility to immediately provide Winshark Casino with updated information to any information/documentation provided at the initial Account opening stage. Winshark Casino has the discretion to verify the creditworthiness of a Player with third parties who previously provided any information on the Player.

Upon Registration, the Player must fill in all the information requested, and it is the Player’s responsibility to ensure that the information provided is complete and accurate.

Winshark Casino reserves the right to carry out verification procedures. In case Winshark Casino suspects that the Player provided false information, we are entitled to close and block the Player’s access to the Account.

The Player has the responsibility to inform Winshark Casino of any updates or changes to his information.

If Winshark Casino becomes aware that a person has provided false information We will immediately cancel that person’s registration as a Player with Winshark Casino and close his Account.

No person under eighteen years of age (or the applicable majority age in that person’s jurisdiction) may be registered as a Player and any funds deposited or any money won by any such persons shall be forfeited to the Regulatory Authority.

Winshark Casino shall, always, keep a secure online list of all registered Players. Anyone can only register a single Account with Winshark Casino and multi-account practices are strictly prohibited.

Anonymous Accounts

Winshark Casino shall not open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.

Examination of transactions

Winshark Casino reserves the right to monitor all the transactions to prevent money laundering. Furthermore, Winshark Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.

Payments of winnings

A Player requesting the first withdrawal following registration shall be required to verify his identity through the submission of a copy of an identification document. The withdrawal request shall not be acceded to by Winshark Casino before receipt of a copy of this document from the Player.

In all cases, Winshark Casino reserves the right to suspend a cash-out request pending verification of the Player’s identity, age, and location.

Payments of winnings or refunds shall be transferred back through the same channel from which the Player had made the original transfer in the first place. Where this is not possible, the Player shall be requested to provide an alternative channel together with sufficient proof that such channel relates to the Player. It shall be within the Winshark Casino’s sole discretion to determine whether proof provided by the Player is sufficient or not. Winshark Casino may, in its sole discretion and accordance with the licensing compliance rules and an internal risk assessment, require the first payment of winnings for the Player being released as the bank transfer wire to complete the KYC verification checks.

All withdrawals from Players must be thoroughly checked as per our payout management procedures before being processed. When it becomes evident that a player never had the intention to carry out any betting activity with us, the Player should be informed that funds will not be processed until his identity, age, and place of residence is proven beyond doubt and/or a period of at least three months has elapsed from when the deposit was made.

Acceptance of wager

Winshark Casino shall not accept a wager from a Player unless– an Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager, and the funds necessary to cover the amount of the wager are provided in an approved way.

AML Procedures

To reduce the possibility that our operation is used to launder money:

  • Only bets from known individuals are accepted;
  • Cash deposits or withdrawals are not accepted;
  • We reserve the right to limit bets without prior notice;
  • Betting activity will be monitored for irregular patterns;
  • All withdrawal requests will be manually checked to ensure withdrawals are always paid out to the same account used to deposit whenever possible;
  • Players who deposited but did not place any bets, or only made a deposit to receive free spins, cannot withdraw any money from their casino account;
  • A player always needs to have placed at least х3 of his deposit amount in bets before he or she can withdraw the money.

Winshark Casino shall not make any payment until the Player’s identity, age, and place of residence have been verified.

Cash

Winshark Casino cannot accept cash from players and funds may be received from players only by any of the following methods:

  • credit cards;
  • debit cards;
  • bank transfer;
  • e-wallets.

Reporting to authorities

Winshark Casino reserves the right to report suspicious transactions to the relevant authorities.

Disclaimer of Liabilities

12.1 A user shall be fully responsible for any activities undertaken on his Winshark account, including participation in games. The Website and Games are provided without any warranties, express or implied.

12.2 The company, its directors, employees, partners, service providers:

  • do not guarantee that the software or the Website are consistent with that purposes, which they can be used with;
  • do not guarantee that the software and Website do not and will not have any errors;
  • do not guarantee that the Websites and Games will be smooth accessible;
  • are not responsible for any loss, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising in relation to your use of the Websites or your playing the Games.

12.3 You agree to respect the security of the company, its directors, employees, partners, and service providers and protect them from any cost, expense, loss, damages, claims, and liabilities however caused that may arise in relation to your use of the Website or participation in the Games.

AML Policy

13.1This website owned and operated by a company registered in the Republic of Cyprus, with its principal place of business at Nicosia, Cyprus. All gambling services are provided by parent company, with its registered address at Curacao. The website is operated under eGaming License, issued Authorized and Regulated by the Government of Curacao.

13.2 The objective of the AML Policy

We seek to offer the highest security to all of our users and customers on winshark-online.com for that a three-step account verification is done to ensure the identity of our customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. We also take into the accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.

winshark-online.com also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

winshark-online.com is committed to high standards of anti-money laundering (AML) according to the EU guidelines, and other jurisdictions, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

13.3 The AML program of winshark-online.com is designed to be compliant with:

  • EU: “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for money laundering”
  • EU: “Regulation 2015/847 on information accompanying transfers of funds”
  • EU: “Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods”
  • BE: “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash”
  • TN: “Organic Law No. 2015-26 of August 7, 2015, relating to the fight against terrorism and the suppression of money”
    TN: “Basic Law No. 9 of 2019 dated 23 January 2019 amending and completing Organic Law No. 26 of 2015 of August 7, 2015, relating to combating terrorism and preventing money laundering”

35.4 Definition of money laundering

Money Laundering is understood as:

  • The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, to conceal or disguise the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person or companies action;
  • The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or an act of participation in such activity;
  • The acquisition, possession, or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such activity;
  • Participation in, association to commit, attempts to commit and aiding, abetting, facilitating, and counseling the commission of any of the actions referred to in points before.
  • Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

Customer Identification and Verification (KYC)

14.1 The formal identification of customers on entry into commercial relations is a vital element, both for the regulations relating to money laundering and for the KYC policy. This identification relies on the following fundamental principles:

  • A copy of your passport, ID card, or driving license, each shown alongside a handwritten note mentioning six randomly generated numbers. Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides the date of birth, nationality, gender, first name, second name, and the picture. To secure their privacy.
  • Please note that all four corners of the ID have to be visible in the same image and all details have to be clearly readable besides the name above. We might ask for all details if necessary.
  • An employee may do additional checks if necessary, based on the situation.
  • Proof of Address: Proof of address will be done via different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof.
  • A recent utility bill sent to your registered address, issued within the last 3 months, an official document made by the government that proves your state of residence, or an ID, if your valid address is represented on the back of the ID.
  • To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document are visible, and all text is readable.
  • For example, An electricity bill, water bill, bank statement, or any governmental post addressed to you.
  • An employee may do additional checks if necessary, based on the situation.

14.2 Source of funds

If a player continuously deposits large amounts of money into the account, and if we deem it necessary, there is a process of understandings the source of wealth (SOW)

Examples of SOW are:

  • Ownership of business;
  • Employment;
  • Inheritance;
  • Investment;
  • Family.

The origin and legitimacy of that wealth must be clearly understood. If this is not possible an employee may ask for an additional document or prove.

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and information on the website itself.

winshark-online.com also asks for a bank wire/credit card to further ensure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

14.3 Reporting of Suspicious transactions on winshark-online.com
In its internal procedures, winshark-online.com describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analyzed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and based on the information gathered, the AML team: will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

will decide whether or not it is necessary to terminate the business relations with the customer.

14.4 Procedures
The AML rules, including minimum KYC standards, will be translated into operational guidance or procedures that are available on the Intranet site of winshark-online.com.

14.5 Data Security
All data given by any user/customer will be kept secure, and will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state.

winshark-online.com will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

KYC Policy

15.1 When a user selects to make a withdrawal inside the winshark-online.com Platform, then it is compulsory for them to perform a full KYC process after placing withdraw request. During this process, the user will have to input some basic details about themselves and then upload. A valid ID Document (ID, Passport, Driver’s License)
Additional documents may be requested if necessary as follows:

  • A selfie of the customer holding his own ID document
  • A bank statement/Utility Bill or any other valid proof of residence address

Once uploaded, the user will get an “In Progress” Status and the documents will now be on our side, and the “Verification Team” will review them in the shortest possible delay and email the user about the outcome:

  • Approval
  • Rejection
  • More information needed
  • No Change in Status

When the user is on “In Progress” Status then

  • They can use the platform normally
  • They can deposit money into the platform
  • They cannot make any withdrawals

15.2 Guideline for the KYC Process

  • Proof of ID
  • Full Name matches client’s name
  • Date of birth matches the one entered by the Customer in the Account
  • Document does not expire in the next 3 months
  • Owner is over 18 years of age
  • Proof of Residence
  • Bank Statement or Utility Bill
  • Full Name matches the client’s name and is the same as in the proof of ID
  • Date of Issue: In the last 3 months
  • Selfie with ID
  • Date of Issue: In the last 3 months
  • Holder is the same as in the ID document above
  • The ID document is the same as in “1”. Make sure the photo/ID number is the same

15.3 Notes on the “KYC Process”

  • When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
  • Once all proper documents are in our possession then the account gets approved.

15.4 Other AML measures

  • If a user has not passed full KYC then he remains unable to withdraw winnings until the verification is completed successfully.
  • If a user has passed the KYC process successfully then he will be able to withdraw winnings.
  • There is a deposit limit per transaction (max €5,000)
  • Before any withdrawal, there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform.
  • Under no circumstances may a user transfer funds directly to another user.